Account & Billing
Billing cycles, plan changes, payment methods, invoices, account contacts, and SLA basics.
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Articles
You don't have to share your main account credentials with a colleague. The LYLIX portal supports sub-contacts with their own login, their own email for…
This article covers the self-serve cancellation flow in the customer portal, what happens to your data after cancellation, how to time the cancellation to…
"Which plan should I order?" is the most-asked pre-sales question. The honest answer depends on the workload — over-provisioning wastes money…
Accounting teams need PDFs, not portal screenshots. This article shows where invoices live in the portal, how to download a single PDF or a date range in bulk…
LYLIX VPS plans are simple: a base price per product type, plus configurable options for CPU, RAM, and disk. Some changes apply live; others wait until the…
Most support tickets resolve faster when the first message contains enough information for an engineer to start work immediately. This article is the template…
Need a second (or third, fourth) IPv4 address on an existing LYLIX VPS? This article covers how to order them, what justification we need, and what to do with…
This article covers what payment methods LYLIX accepts, the implications of each, and what to know about refundability for each method. Accepted methods Credit…
Updating a credit card on file should be routine, but the flow has a couple of points where customers either pay twice or fail to update auto-pay. This article…
Resource changes on a LYLIX VPS happen entirely from the customer portal — no ticket, no maintenance window, no migration to a new server. This article walks…
The LYLIX Service Level Agreement (SLA) lives in the legal section; this article translates the relevant pieces into practical "what-this-means-for-you"…
You placed an order, paid the invoice, and the service shows Pending in your dashboard. This article explains what's happening during that window, how long it…